Legal Information & Terms and Conditions of Sale

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Terms of Use for the Laser Magic Website

These Terms of Use apply to the Laser Magic website (hereinafter referred to as the "Site").

By using our Site, you agree to the following terms of use:

Laser Magic manages the following domain name: lasermagic.be

Copyright and Intellectual Property

The content on our website is the intellectual property of: Laser Magic

Without authorization, this content may not be copied, reproduced, republished, publicly displayed, encoded, translated, transmitted, or distributed (including via “mirroring”) to another computer, server, website, or any other means of publication or distribution, or for commercial purposes.

Accuracy of the information

Our websites are intended for Belgium. The information on our websites is generally valid only within that territory. We strive to keep the information on our website up to date and to correct any errors as quickly as possible. We cannot be held liable for any claims or financial losses that may arise from the content of our website. We may modify the content of our website at any time and without prior notice.

Returns and Information

Copyright © 2026 Laser Magic. All rights reserved.

Laser Magic, Leuvensesteenweg 331, 1801 Machelen

BE 0632.827.109

Privacy and Security

We respect your privacy and do everything we can to protect your data. Below, you’ll find information about the data we collect and the purposes for which we use it. You can also learn about your rights, who has access to your data, and how long it is retained.

Information that Laser Magic Collects About You

If you purchase a product, subscribe to our newsletter, log in to our services, contact us (whether via social media or otherwise), participate in an online survey, or interact with Laser Magic in any other way, we may collect various types of data, including:

  • Your contact information, such as your name, address, phone number, and email address, or any other information, such as your company's name, address, and VAT number
  • Your account information, such as your email address and account status
  • Your payment information, such as your billing address and payment method
  • Your transaction data regarding the purchase of Laser Magic products and services
  • Other information you provide to us, such as the content of your communications with Laser Magic, interactions with our customer service team, and activity on social media

Contact by phone

If your phone number is in our customer database, our staff can automatically view your customer information. This allows us to serve you more quickly and efficiently. During a conversation, we may add notes to your personal information in our database. This enables us to better follow up on these conversations. We do not record our phone conversations.

Newsletters and Emails

We send you various types of emails. For example, after you’ve made a purchase or in response to a question you’ve asked us.

In addition, we also send you general-interest emails (which we call “newsletters”), but only if you have subscribed to them (known as “opt-in”). When you sign up for one of our newsletters, we store only the data we need to identify you. If you no longer wish to receive one of our newsletters, you can unsubscribe online.

Social Media

We are, of course, delighted that you watch our videos on YouTube, “like” us on Facebook, or follow us on LinkedIn. We show you relevant ads on social media about our new products or offers, based on your interests. This is made possible by cookies.

Cookies and Other Technologies

Our websites, online services, interactive applications, emails, and advertisements may use cookies and other technologies, such as pixel tags and web beacons. When you fill out a form on our website, we automatically record your IP address (the Internet identification number of your computer or mobile device). We do this to enhance the security of our website and prevent spam.

Cookies are small text files (sometimes temporary) that are useful to both you and us. You must accept cookies if you want to get the most out of our website.

  • Thanks to functional cookies, you don't have to enter or upload the same information every time you return to our site. They are also useful for adding products to your cart, logging in with your credentials, and viewing our YouTube reviews. These features require cookies to work.
  • Analytics cookies also allow us to see how you use our site and how we can improve and simplify the process.
  • Marketing cookies personalize your experience and allow us to send you offers that you're actually interested in. Take, for example, a personalized newsletter or specific offers on social media.

Delete or Disable Cookies

Would you like to disable or delete cookies? Please keep in mind that doing so may prevent our website from functioning properly. Here are instructions for various browsers:

Your Rights (and Ours)

What is the “legal basis” for the use of your data?

Under data protection laws, we are required to specify the “legal basis” on which we use your data. We need your data in connection with contractual agreements between you and Laser Magic, such as the purchase of a product or service.

Be sure to consider the following:

  • Preparing Estimates
  • Order Confirmation
  • Contractually Required Information About the Service
  • We may also use your data based on a “legitimate interest.” This means that we want to provide all our customers with the best and most personalized service possible. This applies, among other things, to: surveys, contact with our customer service team, visits to our website, newsletters and emails, personalized recommendations, and social media.

We may also be legally required to use your data, particularly when we suspect fraud.

Who has access to your data?

Within our company, everyone has access to your information to a certain extent. Our employees do everything in their power to respect your privacy.

In some cases, we also share your data with other parties:

  • Partners: When you purchase a product from us, your information is shared with our partners.
  • Contractors: When we want to send you a mailing (for example, a magazine), we regularly use a processing company.
  • Data management platforms, advertising and media agencies, and consulting firms: From time to time, we engage outside companies to assist us. When we do, we grant them access to our website(s)’ analytics and our social media accounts.

However, the following still applies: the parties to whom we grant access to your data may only use it to provide you with a service on behalf of Laser Magic. Under no circumstances is your data sold to third parties.

Where do we store your data?

Your data may be located in one of the following places:

  • Paper records. Supporting documents for financial transactions (such as invoices) are not only stored digitally but also in paper form. We retain them for at least 10 years. These records are stored securely under lock and key.
  • Temporary paper printouts. Sometimes it’s simply easier to have a paper copy. If the document contains personal information, it is shredded after use.
  • Digital storage. We store your data in databases in accordance with strict security measures. That is why your data is almost always stored within the European Union. In the rare instance that customer data is transferred to countries outside the European Union, we ensure that your privacy is adequately protected. For several countries, this has been officially established. Certain U.S. entities have joined the Privacy Shield, which provides an adequate level of protection. Alternatively, we use official standard contractual clauses specifically designed to ensure the protection of your privacy.

How long do we retain your data?

The length of time we retain your data depends on our relationship with you.

  • If you purchase a product or service, we do not delete your data from our database. We do this for security reasons.
  • If you request information. If you have not yet made a purchase from us and are requesting information about our products or services, we will add you to our database. After ten years of inactivity, we will delete your data.
  • If you subscribe to a newsletter, you can manage your subscription yourself online. We keep a copy of your subscription in our customer database.
  • If you apply, we will delete the data related to your application no later than 1 month after the recruitment process ends. In certain cases, we may deviate from this practice—particularly if we wish to contact you in the future regarding new job openings. However, we will only do so with your consent. If you are hired, we will include your application data in your employment contract.

The tax authorities require us to retain your billing, payment, and order information for 10 years. After that, we use only anonymous data for internal reporting.

What are your rights?

You remain in control of your data. Would you like to view your personal data for free or receive a copy of it? Would you like to modify your data, delete it, restrict its use, or adjust your email preferences? No problem. Just let us know by mail or email. You can also object to the use of your data for commercial purposes or indicate that your privacy is more important to you than our interests. If necessary, we’ll reassess the situation.

You can easily unsubscribe from our newsletters. To do so, use the link at the bottom of the newsletter. What if you no longer want any cookies? You can also manage that yourself. To find out how, see our section on cookies.

We want to make sure it's really you. That's why we may ask you for additional information to verify your identity. This may happen in the case of unclear requests.

Questions About Privacy

If you have any questions or concerns regarding your personal data and privacy, please contact us by email at: info@lasermagic.be or by mail.

Who is responsible for your data?

The controller of your personal data is Laser Magic, a Belgian company with a permanent establishment in Belgium. All of our employees, regardless of the country in which they are located, do everything in their power to comply with European and local laws regarding the protection of your privacy.

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Terms and Conditions of Sale

Terms of Payment

Laser Magic is a service provided by KDS Vilvoorde SRL, a company registered in Belgium under number 0632827109.

KDS Vilvoorde SRL makes it easy to pay for its services by offering several secure payment options. Here are the applicable payment terms

  • Payment Methods: We accept payments via bank transfer, Bancontact, Maestro, Visa, Mastercard, and American Express. All transactions are secured to ensure the protection of your data.
  • Order Finalization: Once the order form has been submitted, the sale is considered final. Any requests for changes or adjustments must be directed to our customer service department and are subject to written approval.
  • Deposit: Depending on the nature of the services, a deposit may be required to confirm the reservation. If this deposit is not paid by the agreed-upon deadline, KDS Vilvoorde SRL reserves the right to cancel the order.
  • Handling Complaints: If you encounter a problem or have questions regarding payment, our team is here to help. Contact us by email or through the contact form on our website; we will respond as soon as possible.

Shipping Terms

Laser Magic is a service provided by KDS Vilvoorde SRL, a company registered in Belgium under number 0632827109.

All services provided by KDS Vilvoorde SRL are performed on specific dates and at specific locations, in accordance with the terms agreed upon at the time of the order. The following are the specific delivery terms:

  • Location and Date of Service: Services are provided in person at the location and on the date specified at the time of ordering or as agreed upon at a later date. Please ensure that this information is accurate before confirming your order.
  • Advance Payment: All of our services are payable in advance, unless otherwise arranged with our team. This policy secures your reservation and ensures that our services are organized as efficiently as possible.
  • Service Confirmation: A confirmation will be sent to you via email, detailing the date, time, and location of the service. Provided that payment has been made, this confirmation ensures that your request has been scheduled and that our team has been informed of the details.
  • Handling Complaints: If you have any questions or issues regarding our service, we encourage you to contact us by email or through our contact form. We will address each request promptly to meet your expectations.

Return and Cancellation Policy

Laser Magic is a service provided by KDS Vilvoorde SRL, a company registered in Belgium under number 0632827109.

The services provided by KDS Vilvoorde SRL are subject to the following return and cancellation policies:

  • No Returns: Due to the nature of our services, which are intangible, no returns or refunds are possible once the service has been provided.
  • Exclusion of the Right of Withdrawal for Customized Services: Customized services are not subject to the right of withdrawal. KDS Vilvoorde provides a venue for a recreational activity for which a specific date or time period is scheduled. By confirming an order for a customized service, you expressly accept this condition.
  • Complaint Handling: If you have any questions or complaints regarding a service, please contact us by email or through the contact form on our website. We are committed to addressing each request as quickly as possible and providing you with high-quality assistance.

Order Terms and Conditions

Laser Magic is a service provided by KDS Vilvoorde SRL, a company registered in Belgium under number 0632827109.

These terms and conditions apply exclusively to transactions made on our KDS Vilvoorde SRL website. They do not supersede other specific organizational provisions, such as any admission fees or other external charges.‍

  • Final Order: The order is considered final and complete upon submission of the online form. This confirmation implies the user’s acceptance of these terms and conditions.‍
  • Deposit and Reservation Terms: For certain services, KDS Vilvoorde SRL reserves the right to request a deposit. If this deposit is not paid by the required deadline, the order may be canceled without notice. This policy is intended to ensure efficient organization and consistent service quality.‍
  • Limitation to Order-Related Matters: The terms set forth herein apply only to matters related to online orders and do not supersede any provisions regarding admission fees or other applicable specific terms.‍
  • Complaint Handling: We are committed to handling any inquiries or complaints related to an order promptly and professionally. To contact us, please use email or the contact form on our website.

If the customer fails to show up for the activity without having paid or canceled in advance in accordance with our terms and conditions, KDS Vilvoorde reserves the right to apply a penalty clause in the event of total or partial non-payment. If a reminder goes unanswered, compensation as provided for in Article XIX.4, § 1 of the WER will be applied, namely:

  • €20 if the debt is ≤ €150
  • 30 € + 10% of the amount due between 150.01 € and 500 €
  • 65 € + 5% of the amount due in excess of 500 € (capped at 2,000 €)

In addition, pursuant to Article 5 of the Law of August 2, 2002, on combating late payment in commercial transactions, late-payment interest will be charged at the applicable statutory rate as of the invoice due date. This rate is published every six months in the Belgian Official Gazette.

Cancellation Policy - Games and Individual Matches

If you are unable to show up for your reservation, you will still be charged for it, since we have reserved a time slot specifically for your team, which prevents us from accommodating other players. In the event of a no-show or a cancellation made less than 72 hours before the scheduled date of your reservation, you will be charged 100% of the total amount for the service.

We do not accept cancellations by phone. Please notify us by email at info@lasermagic.be at least 72 hours before the scheduled date of your reservation. For birthday reservations, up to the day before, a maximum of 3 people may be removed from the reservation.

Cancellation Policy - Non-game Services and Single Matches

Cancellation Notice: All cancellations must be submitted in writing to our team at info@lasermagic.be.

Cancellation Fees: If a cancellation is made less than 1 week before the event, or if a participant does not attend on the day of the event, cancellation fees will apply. We charge a minimum of 70% of the total cost based on the number of participants originally reported.

In the event of non-payment, KDS Vilvoorde SRL will apply a penalty clause in accordance with Article XIX.4, § 1 of the Economic Law Code (WER), namely: a lump-sum compensation of

  • €20 if the debt is ≤ €150;
  • 30 € + 10% of the amount due between 150.01 € and 500 €;
  • 65 € + 5% of the amount due over 500 € (capped at 2,000 €).

In addition, pursuant to Article 5 of the Law of August 2, 2002, on combating late payment in commercial transactions, late-payment interest will be charged at the applicable statutory rate as of the invoice due date. This rate is published every six months in the Belgian Official Gazette.

This policy is intended to offset the cost of closing our venue exclusively for your event, as well as the operational and logistical costs incurred. For large groups of 60 or more people, we require that any cancellations be made at least 2 weeks before the event date. This additional notice period is necessary due to the increased complexity of the logistics and planning involved.

Requirements for Outside Food

Food safety is a top priority. As a leisure and dining establishment, we are responsible to the AFSCA for the quality and safety of the food consumed on our premises.

To ensure compliance with strict health standards and to monitor expiration dates, bringing outside food or beverages onto our premises is strictly prohibited.

If outside food were to be consumed on the premises, this would result in:

  • The immediate destruction of the affected food products;
  • A thorough cleaning of our facilities to prevent any cross-contamination.

These procedures result in unforeseen costs that are not included in our rates. Therefore, Laser Magic reserves the right to charge a flat fee of 50 euros per person to cover these expenses.

Right of Publicity

By accepting our terms and conditions, you consent to the publication of photos taken during your visit on our social media accounts, specifically on the "Laser Magic Vilvoorde" Facebook page. We will not post any individual photos. If you do not wish to appear in the photos, please let us know by email at info@lasermagic.be no later than the day after your visit.